Frequently Asked Questions
Q. Are all transactions secured?
A. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Q. How long will it take to receive my products?
A. Depending where you are ordering from will determine how long it will take. Some products maybe distributed in the US and some maybe distributed out of the US. Everything that you need to know about how long it will take for you to receive your product should be disclosed to you during checkout.
Q. How do I add items to my cart?
A. Click on the item(s) you would like to purchase, select the quantity then select Add Cart.
Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
Q. What is your return policy?
A. We believe in 100% customer satisfaction and if you would like to learn more about our return policy, you can visit the bottom of the page or simply click here.